Refund and Returns Policy

We strive to provide you with high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process. Please review the following terms.

1. Returns

You have [30] days from the date of delivery to return an item. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.

To initiate a return, please contact our customer service team at [Insert Contact Email] with your order number and details about the product you would like to return. We will provide further instructions.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment. Refund processing times may vary depending on your payment provider.

Please note that:

  • Original shipping fees are non-refundable.

3. Non-Returnable Items

Certain items are non-returnable, including:

  • Opened or used products.
  • Perishable goods (if applicable).
  • Gift cards.
  • Customized or special-order items.

4. Exchanges

If your product arrives damaged or defective, you are eligible for an exchange. Please contact us within [7] days of receiving your order with a photo and description of the issue, and we will arrange an exchange or replacement.

5. Shipping Returns

You will be responsible for paying the return shipping costs unless the product arrived damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee receipt of returned items.

6. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  1. Check your bank or payment account again.
  2. Contact your credit card company, as processing may take some time.
  3. If you’ve done this and still have not received your refund, please contact us at contact@agrowise.io.